iShopDesi, legally registered as iShopDesi Ltd (we, our, us), is committed to protecting the privacy and security of all users of our website (ishopdesi.co.uk), mobile applications, and social media platforms (collectively, the Sites). We act as the data controller for the personal information we process, unless otherwise specified. This Privacy Policy explains how we collect, use, and safeguard your personal information, which includes any data that identifies you or can be used to identify you.
You have the right to request a copy of the personal information we hold about you and to verify that we are processing it lawfully. To ensure your data is shared securely, we use a third-party secure transfer method when providing this information.
You can update your personal information, including your name, phone number, delivery address, and payment methods, through the Account section in our app or website. You may also set your account profile name as you wish—for instance, if you prefer not to use your real name for deliveries. If any information we hold about you is incorrect or outdated, you may request that we correct it. We may need to verify the accuracy of the updated information before making changes.
You may delete your account and all associated personal information by navigating to Account Details on our website or app and selecting the Delete Account option. Certain information may need to be retained for legal or legitimate business reasons and may therefore be preserved for a specified period.
You have the right to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. Where feasible, you may also request that we transmit this data directly to a third party. This right applies only to information you have provided to us with your consent or information used to fulfill a contract with you.
Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of our processing before your withdrawal. Please note that withdrawing consent may limit our ability to provide certain services to you.
You may opt out of marketing communications at any time and object to our processing of your personal information where we do not have a legitimate legal basis to continue. For more information, please refer to the Marketing and Advertising section of our Privacy Policy.
In certain circumstances, you may request that we temporarily suspend the processing of your personal information. For example, if you believe your information has been misused, we will pause processing until your concerns have been addressed.
If we make automated decisions about you that have legal or similarly significant effects, you have the right to request a manual review of such decisions.
To exercise any of your data protection rights, please contact our Data Protection Officer at: dataprotectionofficer@ishopdesi.co.uk. We may require you to verify your identity before responding to your request.
If you are dissatisfied with how we handle your personal information, you may contact your local data protection authority. In the UK, this is the Information Commissioners Office (ICO). However, we encourage you to contact us first so that we may address your concerns directly.
We may revise or update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed of any changes. Where appropriate, we may also notify you of significant updates via email or in-app notifications.
Last updated: November 2025
iShopDesi Ltd
830A High Road, Leyton, E10 6AE, United Kingdom